INSURANCE CLAIM FORM PROCEDURE
What you need to do:
Please be sure to read through your insurance claim form carefully to avoid making mistakes. Please do not fill in any part that is meant to be for us to complete as this could result in a delay.
We cannot fill in any of the parts you need to complete, so please ensure these are all done by yourself. The condition you are claiming for is what you brought your pet in for in your own words, it does not need to be the correct veterinary description. We can always provide you with the date you first noticed the problem if you cannot remember this.
If you sign the form we will send it directly to your insurance company. If the form is unsigned we will contact you once it is completed to come and collect the form to sign.
Unless your insurance company have a freepost address, please provide a stamped addressed envelope with your form.
We often lose a lot of time trying to sort out forms incorrectly filled out. Please try to help us to help you.
Insurance claim forms will be completed within 14 working days of being received.
If you have any further queries please contact Anita, our Practice Administrator, on 01604 712070 during the following times:
Monday to Wednesday 10.30am - 3.00pm
(Anita is not in the office outside of these times so will not be able to deal with any queries outside of these times.)
We do not charge for completing insurance forms, unlike some veterinary surgeries.
We keep a record of the completed form before sending it off direct to the company.
Direct Claims:
It is our practice policy not to claim direct from insurance companies. However, depending on the individual circumstance and your insurance company we may make an exception by prior arrangement only. For further information about this please contact our Practice Administrator.
(Jan 2012)
4 Weeks Free Insurance with Petplan
Insurance is a great way to ensure you can look after your pets should an emergency or ill health arise. When reviewing different companies policies it is important to read the small print, such as length of cover per condition, excess and total spend per condition.
Please click on the links below for more information on 4 weeks free insurance from Petplan and to view all other policies.
Petplan 4 weeks free
http://www.petplan.co.uk/